Health and Safety

Our priority will always be to protect the health of guests and staff. Thank you for your patience and understanding during the ever-changing public health situation we find ourselves in. 

As you plan your visit, please keep the following policies in mind:

  • Please wear a mask. To protect our young guests who are not eligible for vaccination, we recommend everyone (2 years+) wear a mask in our space.
  • We are still monitoring capacity.  During busy days, visitors without a membership may be put on a waitlist.

As the impact of the pandemic changes, we will adjust our practices as well. We continue to work with local health experts and community leaders to guide and inform how we do things. If you would like any clarification about our current policies, don’t hesitate to contact us or ask a PLAYologist during your visit!

Our Culture of Caring

We are committed to caring for your family and for each other. In that spirit, we take simple steps as a sign of respect for others and as a way to help The ICM remain a healthy, welcoming environment for everyone. Please join us!

We Care for You:

  • We are monitoring museum capacity to encourage social distancing.
  • We have removed some props in our exhibits and items with surfaces that are difficult to clean.
  • Staff members are required to wear masks within our space.
  • High-touch areas are sanitized multiple times throughout the day—an enhancement on our already stringent cleaning practices.
  • A thorough, museum-wide sanitizing process is carried out multiple times per week.
  • Virus-mitigating air purifiers have been installed in our HVAC system along with other health and safety infrastructure investments.
  • We continually monitor our processes in order to make adjustments as needed.

You Care for Us and Each Other:

  • Come play at The ICM only when you are healthy!
  • Please wear a mask (2 years of age or older)
  • Use the touchless hand sanitizing stations available throughout the museum and wash your hands frequently.

Frequently Asked Questions

Do I need to purchase tickets online?

We are no longer offering advance tickets online. We are still monitoring museum capacity. During busy days, visitors without a membership may be put on a waitlist.

What are the busiest times to come play?

While museum attendance varies from day to day, our exhibits are typically busiest on weekends and in the morning. Days with inclement weather and weekend mornings are usually the busiest. If you prefer to come play when there are less guests in the museum, we recommend coming on a weekday or later in the afternoon.

Is The ICM limiting capacity?

We are monitoring capacity within the museum. During particularly busy days, non-members may be put on a waitlist until museum attendance is lower.

What cleaning and sanitizing procedures are you carrying out?

We sanitize high-touch areas (door handles, railings, light switches, etc.) throughout the day. We also conduct a thorough, museum-wide sanitizing of exhibit surfaces, toys and other props multiple times per week.

Are masks required?

We encourage all guests (2 years+) to wear masks in our space to protect children who are not yet eligible for the COVID-19 vaccination and to model the behavior we ask of unvaccinated children. We do not, however, require masks for museum admission.

Are any exhibits closed?

No exhibits are completely closed at this time.

What precautions are you taking with your staff?

All ICM staff members are required to complete daily health check-ins before starting the workday. This involves a temperature check, as well as confirmation that the team member is neither experiencing symptoms associated with upper respiratory illness, nor has had any “close contact” with someone testing positive for COVID-19. All staff are required to wear masks when working on the museum floor and/or in other common areas throughout our space. We have implemented a range of other workplace health and safety protocols for our team and have a full supply of appropriate personal protective equipment on-hand for use as needed.

Are you booking outreach events and field trips?

Yes, we are excited to once again host field trips in our space and offer educational activities in the community!