Health and Safety

Our priority will always be to protect the health of guests and staff. We take steps each day to help The ICM remain a healthy, welcoming environment for everyone. Thank you for supporting these efforts and creating a culture of caring for everyone in our space.

We Care for You:

  • High-touch areas are sanitized multiple times throughout the day
  • A thorough, museum-wide sanitizing process is carried out multiple times per week.
  • Virus-mitigating air purifiers have been installed in our HVAC system along with other health and safety infrastructure investments.
  • We are monitoring museum capacity to encourage social distancing.
  • We continually monitor our processes in order to make adjustments as needed.

You Care for Us and Each Other:

  • Come play at The ICM only when you are healthy!
  • Use the touchless hand sanitizing stations available throughout the museum and wash your hands frequently.

We continue to work with local health experts and community leaders to guide and inform how we operate during the COVID-19 pandemic.  If you would like any clarification about our current policies, don’t hesitate to contact us or ask a PLAYologist during your visit!

Frequently Asked Questions

Do I need to purchase tickets online?

We are no longer offering advance tickets online. We are still monitoring museum capacity. During busy days, visitors without a membership may be put on a waitlist.

What are the busiest times to come play?

While museum attendance varies from day to day, our exhibits are typically busiest on weekends and in the morning. Days with inclement weather and weekend mornings are usually the busiest. If you prefer to come play when there are less guests in the museum, we recommend coming on a weekday or later in the afternoon.

Is The ICM limiting capacity?

We are monitoring capacity within the museum. During particularly busy days, non-members may be put on a waitlist until museum attendance is lower.

What cleaning and sanitizing procedures are you carrying out?

We sanitize high-touch areas (door handles, railings, light switches, etc.) throughout the day. We also conduct a thorough, museum-wide sanitizing of exhibit surfaces, toys and other props multiple times per week.

Are masks required?

We do not require masks for museum admission at this time. The ICM is a mask-friendly environment and we encourage everyone in our space to follow masking procedures that are best for their health and safety.

What precautions are you taking with your staff?

All ICM staff members are required to complete daily health check-ins before starting the workday. This involves a temperature check and confirmation that the team member is not experiencing symptoms associated with upper respiratory illness. We have implemented a range of other workplace health and safety protocols for our team and have a full supply of appropriate personal protective equipment on-hand for use as needed.