Health and Safety

While COVID-19 is a challenge we continue to face together, we are confident in our current ways of playing. Our priority will always be to protect the health of guests and staff. Thank you for your patience and understanding during this time – we’re all learning together!

As you plan your visit, please keep the following policies in mind:

  • Please wear a mask. To protect our young guests who are not eligible for vaccination, we strongly recommend everyone (2 years+) wear a mask in our space.
  • We are still operating at reduced capacity.  During busy days, walk-ins without a membership may be put on a waitlist. To guarantee immediate entry, advanced ticket reservations are recommended for non-members.
  • Hours of operation have been adjusted to allow for additional cleaning and sanitizing. Click here for hours of operation and other things to know during your visit!

As the impact of the pandemic changes, we will adjust our practices as well. We continue to work with local health experts and community leaders to guide and inform how we do things. If you would like any clarification about our current policies, don’t hesitate to contact us or ask a PLAYologist during your visit!

Our Culture of Caring

We are committed to caring for your family and for each other. In that spirit, we take simple steps as a sign of respect for others and as a way to help The ICM remain a healthy, welcoming environment for everyone. Please join us!

We Care for You:

  • We are operating at reduced capacity to encourage social distancing.
  • We have removed some props in our exhibits and items with surfaces that are difficult to clean.
  • Staff are required to wear masks within our space.
  • High-touch areas are sanitized multiple times throughout the day—an enhancement on our already stringent cleaning practices.
  • A thorough, museum-wide sanitizing process is carried out multiple times per week.
  • Virus-mitigating air purifiers have been installed in our HVAC system along with other health and safety infrastructure investments.
  • We continually monitor our processes in order to make adjustments as needed.

You Care for Us and Each Other:

  • Come play at The ICM only when you are healthy!
  • Purchase tickets in advance to help us maintain capacity limits
  • Please wear a mask (2 years of age or older)
  • Use the touchless hand sanitizing stations available throughout the museum and wash your hands frequently.
  • Practice social distancing by maintaining 6 feet of separation from those outside of your play group.

Frequently Asked Questions

Do I need to purchase tickets online?

We are still operating at reduced capacity. Walk-ins will be accommodated as capacity limits allow, but priority is given to members and advanced ticket holders. During busy days, non-member guests who arrive without purchasing tickets in advance may be put on a waitlist. Members do not need to reserve tickets in advance.

To guarantee immediate entry, non-members are encouraged to purchase tickets in advance.  Click here to purchase tickets.

Is The ICM limiting capacity?

Yes, the museum is limiting attendance in order to maintain social distancing during play time.

What cleaning and sanitizing procedures are you carrying out?

We sanitize high-touch areas (door handles, railings, light switches, etc.) throughout the day. We also conduct a thorough, museum-wide sanitizing of exhibit surfaces, toys and other props multiple times per week.

How are you maintaining social distancing within your space?

We encourage all guests to maintain social distance from other play groups during their visit. Our overall reduced capacity also makes it easier to maintain social distance. You will notice floor markers and signage throughout the museum that provide reminders on desired traffic flow and social distancing. 

What are the busiest times to come play?

While museum attendance varies from day to day, our exhibits are typically busiest on weekends and in the morning. Days with inclement weather and weekend mornings are usually the busiest. If you prefer to come play when there are less guests in the museum, we recommend coming on a weekday or later in the afternoon.

Are any exhibits closed?

Exhibits may occasionally close for cleaning, but no exhibits are completely closed at this time.

Are masks required?

We strongly encourage all guests (2 years+) to wear masks in our space to protect children who are not yet eligible for the COVID-19 vaccination and to model the behavior we ask of unvaccinated children.

What benefits do members receive during this time?

Using our online ticket reservation system, members can come play in our space at no additional charge during our normal operating hours. We also offer Member Only hours throughout the year. Visit our calendar for the most up-to-date information about member hours.

Members also retain their 10% discounts for special programs, Think Tank toy store purchases, as well as half-price admission at many other children’s museums. 

Members can also take advantage of a special 20% off deal for our facility rental program, MyICM. Please email parties@theicm.org for scheduling information.

How can I use my Annual Pass to purchase tickets?

Go to our ticketing page and select the date and time you would like to visit. Put one admission into your cart (either adult or child, depending on the pass holder). Log in to your account using the email address associated with your annual pass.  One admission will be free when you proceed to checkout.  If there are multiple annual pass holders in your group, please log in separately for each pass holder, and check out separately to receive each free admission.  Use the Need Help Logging On? function if you do not know your username or password.  You may register additional guests at the same time as an annual pass holder and pay regular admission for those guests.

What precautions are you taking with your staff?

All ICM staff members are required to complete daily health check-ins before starting the workday. This involves a temperature check, as well as confirmation that the team member is neither experiencing symptoms associated with upper respiratory illness, nor has had any “close contact” with someone testing positive for COVID-19. All staff are required to wear masks when working on the museum floor and/or in other common areas throughout our space. We have implemented a range of other workplace health and safety protocols for our team and have a full supply of appropriate personal protective equipment on-hand for use as needed.

Are facility rentals available?

Experience our 28,000 square foot learning playground like never before through our MyICM facility rental program! With the museum’s reduced public hours, we have a unique opportunity to provide our entire space to individuals looking for a more private play experience. For a $250 flat fee, you can have the entire children’s museum to yourself. Learn more here.

Are you hosting birthday parties?

Traditional birthday parties with cake, favors, and a party room are temporarily postponed. Families looking for options to celebrate their child’s birthday, however, may be interested in our “MyICM” facility rental program! With the museum’s reduced public hours, we have a unique opportunity to provide our entire space to individuals looking for a more private play experience. For a $250 flat fee, you can have the entire children’s museum to yourself. Learn more here.

Are you booking outreach events and field trips?

We are excited to once again offer in-person and virtual options for outreach programs and field trips. Contact reservations@theicm.org for more information.

How is The ICM helping children play and learn outside of the museum walls?

We appreciate that some friends of The ICM are not quite ready to return to our physical space. For these families, ICM2Go offers a little something for everyone! Purchase at-home Play Packs designed by our expert educators, explore the great outdoors with Nature Play, watch live sing-alongs and STEM programming with ICM PLAYologists, and more! We are continually re-imagining how we can play together. Click here to learn more.

Can I use a coupon, Family Day Pass, ACM Reciprocal Network discount, or other reduced price admission?

Discount codes can be used at checkout when reserving your tickets online. If you have a physical coupon, please provide it to our front desk staff when you arrive. They will be happy to take the value of your coupon off your ticket purchase or to refund the value of the coupon if you purchased your tickets online.

We are proud to be a part of the Association of Children’s Museums and provide discounted admission to members of reciprocating museums. We also offer discounts to military families through the Blue Star Museums program. Our front desk staff are happy to help you redeem your discount upon your arrival!