All guests, including members, are asked to reserve their spaces online while we are limiting capacity. To receive your member discount (which includes free admission for members), please log into the website before checking out using the email address that is associated with your family membership. Please click here to purchase tickets for your selected play session.

Online ticket reservations are processed by “playgroups” of up to 8 people. These are the individuals you will come into contact with during your time at The ICM. Typically this is one or two families who are choosing to have contact with each other. Exhibit capacity limits are by playgroup, so everyone in your group can play together at the same time. Please click here to purchase tickets for your selected play session.

Yes, the museum is limiting attendance to less than 10% of our usual capacity in order to maintain social distancing during play time.

We will sanitize high-touch areas (door handles, railings, light switches, etc.) throughout the day.  We also conduct a thorough, museum-wide sanitizing of exhibit surfaces, toys and other props each day. 

You will notice a number of floor markers and new signage throughout the museum. These signs provide notice and reminders on desired traffic flow, playgroup capacity limits for each exhibit, social distancing, and more. Most exhibits are limited to one playgroup at a time (exceptions: Take Flight, Notion of Motion, and Coral Cove) and our overall reduced capacity will make it much easier to maintain physical distance from others. 

When purchasing tickets, guests must agree to follow all of our policies and procedures, including ONLY coming to play if they feel well. The ICM team reserves the right to ask basic screening questions regarding the health of guests and to deny entrance to any guest exhibiting symptoms of COVID-19.

Another important part of gaining access to our space is wearing a face covering if you are 6 years of age or older. Our team reserves the right to deny entrance to any guest who is not wearing a mask or following our stated policies.

Exhibits may occasionally close for cleaning, but no exhibits are completely closed at this time.

Yes. All guests (2 years of age and older) are required to wear a mask over their mouth and nose during their visit. 

Please let us know at check-in if someone in your group is physically unable to wear a mask due to health or sensory needs or contact reservations@theicm.org for more information on this policy.

All active memberships have been extended a total of four months, commensurate with the length of our public closure.

Using our online ticket reservation system, members can come play in our space at no additional charge during our normal operating hours.

Members also retain their 10% discounts for special programs, Think Tank toy store purchases, as well as half-price admission at many other children’s museums. 

Members can also take advantage of a special 20% off deal for our facility rental program, MyICM, until the end of 2020. Please contact our Assistant Director, Aimee Mussman, at amussman@theicm.org for scheduling information.

Memberships that were active in March 2020 have been extended four months.

All ICM staff members are required to complete daily health check-ins before starting the workday. This involves a temperature check, as well as confirmation that the team member is neither experiencing symptoms associated with upper respiratory illness, nor has had any “close contact” with someone testing positive for COVID-19. All staff are required to wear masks when working on the museum floor and/or in other common areas throughout our space. We have implemented a range of other workplace health and safety protocols for our team and have a full supply of appropriate personal protective equipment on-hand for use as needed.

Experience our 28,000 square foot learning playground like never before through our MyICM facility rental program! With the museum’s reduced public hours, we have a unique opportunity to provide our entire space to individuals looking for a more private play experience. For a $250 flat fee, you can have the entire children’s museum to yourself (maximum capacity of 15 individuals, all museum protocols regarding face coverings, social distancing, etc. apply). Learn more here.

Traditional birthday parties with cake, favors, and a party room are temporarily postponed. Families looking for options to celebrate their child’s birthday, however, may be interested in our “MyICM” facility rental program! With the museum’s reduced public hours, we have a unique opportunity to provide our entire space to individuals looking for a more private play experience. For a $250 flat fee, you can have the entire children’s museum to yourself (limited capacity, all museum protocols regarding face coverings, social distancing, etc. apply). Learn more here.

Our team is currently re-imagining what these programs can provide to members of our community. We are exploring both in-person and virtual options for outreach programs and field trips. Keep an eye on our website for future details or contact reservations@theicm.org for more information.

Yes.  We are asking guests from only one playgroup to enter the elevator at a time.  Please wait in the newly designated area to enter the elevator.

We appreciate that some friends of The ICM are not quite ready to return to our physical space. For these families, ICM2Go offers a little something for everyone! Purchase at-home Play Packs designed by our expert educators, explore the great outdoors with Nature Play, watch live sing-alongs and STEM programming with ICM PLAYologists, and more! We are continually re-imagining how we can play together. Click here to learn more.

If you have a physical coupon, please prepay online in order to reserve your play session and present your coupon at check-in to receive a refund for the appropriate admission fee.

Discount codes can be used at checkout when reserving your tickets online.

We are proud to be a part of the Association of Children’s Museums and provide discounted admission to members of reciprocating museums. Email reservations@theicm.org for instructions on redeeming your discount at The ICM.

We are proud to be a part of the Association of Children’s Museums and provide discounted admission to members of reciprocating museums. Email reservations@theicm.org for instructions on redeeming your discount at The ICM.